Return, Replacement & Refund Policy

URGENCY follows a transparent and customer-first Return, Replacement & Refund Policy in accordance with applicable Indian consumer protection laws.

1.1 Eligibility for Returns & Replacements

Returns or replacements are accepted only under the following circumstances:

The product received is damaged, torn, defective, or has a manufacturing defect.
The wrong product, size, color, or design has been delivered.
The product is missing from the package.

Returns will not be accepted for:

Change of mind after delivery.
Incorrect size selection made by the customer (unless covered under a Size Exchange Policy).
Minor color variations due to screen or lighting differences.
Products that have been used, washed, altered, stained, or are without original tags and packaging.

1.2 Reporting Timeline

Any issue must be reported within 48 hours of delivery.
Requests received after this period may not be eligible for return or replacement.

1.3 Conditions for Return / Replacement

To qualify:

The product must be unused, unwashed, and in its original condition.
Original tags, labels, packaging, and invoice must be intact.
Clear photographs or an unboxing video showing the issue may be required for verification.

1.4 Return / Replacement Process

Contact our Customer Support via the designated email or WhatsApp number and provide:

Upon successful verification, we will:

1.5 Replacement & Refund Resolution

Approved replacements are dispatched within 2–5 business days, subject to product availability.
If the requested product is unavailable, a full refund will be initiated.

1.6 Refund Mode & Timeline

Refunds are processed using the original payment method.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer.
Refunds are initiated within 2 business days after approval.
The amount generally reflects in the customer's account within 2–7 business days, depending on the bank or payment provider.

1.7 Promotional Items & Combo Products

If the order includes complimentary gifts or combo items, all items must be returned together to qualify for a refund or replacement.