Cart
0
Privacy Policy
URGENCY respects customer privacy and complies with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1.1 Information We Collect
We collect only the information necessary to process orders and provide customer service, including:
- Name
- Mobile number
- Email address
- Billing & Shipping Address
- Payment transaction details (processed securely)
- Order history
- Customer support communications
1.2 How We Use Your Information
Your information is used to:
- Process and deliver orders
- Send order updates and customer support communications
- Improve shopping experience
- Comply with applicable legal and taxation requirements
- Inform you about offers and promotions (with your consent where applicable)
1.3 Information Sharing
We may share your information only with:
- Courier & logistics partners
- Secure payment gateway providers
- Technology, hosting, and analytics service providers
URGENCY does not sell, rent, or trade customer information.
1.4 Data Security
We implement reasonable security measures, including:
- HTTPS-secured website
- RBI & PCI-DSS compliant payment processing
- Secure servers and access controls to protect customer data
1.5 Customer Rights
Customers may request access, correction, or deletion of their personal information by contacting our Grievance Officer or Customer Support.